Refund policy

Returns & Refunds Policy

At Eleenza, we stand behind the "Greek Nature" within our bottles. We offer a 90-Day Satisfaction Guarantee. If you are not completely satisfied with your results, we will make it right—no questions asked.

1. Return Window

You have 90 days from the date of delivery to request a return or refund.

2. Item Condition

Because we offer a satisfaction guarantee, we accept returns of:

  • New and unopened items.

  • Opened and lightly used items (if the product did not meet your expectations).

  • Note: We cannot accept returns on bottles that have been completely emptied.

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at info@eleenza.com with your order number.

  2. We will provide you with a Return Merchandise Authorization (RMA) and a return shipping label.

  3. Mail the package to our distribution center:

    Eleenza Returns 6166 Edgebrook Blv,

    Parma Heights, OH 44130

4. Return Shipping Costs

  • Defective or Damaged Items: Eleenza provides a free return shipping label.

  • Customer Remorse/Satisfaction Returns: Eleenza provides a free return shipping label

  • Restocking Fees: We do not charge any restocking fees.

5. Refunds

Once your return is received at our Ohio facility, we will process your refund.

  • Approval: You will be notified via email once the refund is processed.

  • Method: Refunds are issued to your original payment method.

  • Timeline: Please allow 5–10 business days for the credit to appear on your statement.

6. Exceptions

The following items are final sale and cannot be returned:

  • Gift Cards

  • Items explicitly marked as "Final Sale" at the time of purchase.

  • (Note: Unlike other brands, all our skincare serums are fully covered by our 90-day guarantee.)