Shipping policy

To pass a Google Merchant Center (GMC) manual review in 2026, your Shipping Policy cannot be a wall of vague text. It must be a data-driven document that mirrors your Merchant Center settings exactly. If there is a 1-minute difference between your policy and your feed, you get suspended for "Misrepresentation."

Copy and adapt this template. Do not remove the bolded headers.

Eleenza Shipping & Delivery Policy

1. Order Processing & Cutoff Times

  • Order Cutoff Time: [e.g., 2:00 PM EST], Monday – Friday. Orders placed after this time will be processed the following business day.

  • Handling Time: [e.g., 1–2] business days (Monday – Friday).

    • Note: This is the time between when an order is placed and when it leaves our warehouse.

2. Shipping Rates & Delivery Estimates

We offer the following shipping options. Shipping costs will be calculated and displayed at checkout.

Shipping Method Estimated Transit Time Shipping Cost
Standard Shipping 3-7 Business Days Calculated at checkout
Expedited Shipping 1-2 Business Days Calculated at checkout

Total Delivery Time = Handling Time + Transit Time.

3. Shipping Carriers

We primarily use [e.g., USPS, FedEx, or UPS] to deliver our products. Once your order has shipped, you will receive a confirmation email containing your tracking number.

4. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes.

  • Military Addresses: We do not ship to APO/FPO/DPO addresses.

  • International Shipping: Currently, we only ship within the United States.

5. Missing or Damaged Packages

If your tracking information shows "Delivered" but you have not received your package, please contact us at support@eleenza.com within [e.g., 48 hours]. If your order arrives damaged, please take photos of the packaging and product and email us immediately.

6. Contact Information

  • Phone: 440-283-5261

  • Email: support@eleenza.com

  • Address: 6166 Edgebrook Blvd, Parma Heights, OH, 44130